Taxi Dispatch Services
Bset Taxi Dispatch Services in Pakistan
In today’s fast‑paced transportation industry, reliable and efficient taxi dispatch services are essential for operators who want to deliver seamless rides and excellent customer experiences. At Extreme BPO, we offer professional Taxi Dispatch Services that help taxi businesses manage bookings, optimise routes, communicate with drivers, and deliver timely pickups 24/7. Our team is experienced in high‑volume dispatch environments and understands the unique challenges taxi fleets face every day, so we help you stay ahead of the competition with precision and reliability.
Our Taxi Dispatch Process
We specialise in a full suite of taxi dispatch solutions tailored to improve operational performance, reduce costs, and enhance customer satisfaction. From real‑time coordination to advanced technology integration, our team has you covered.
Real‑Time Dispatch Coordination
We manage incoming ride requests and assign drivers in real time to ensure quick turnarounds and minimal wait times. With real‑time GPS tracking and dynamic driver assignment, we keep your fleet efficient and responsive.
iCabbi and Advanced Dispatch Software Proficiency
We are highly proficient in iCabbi, one of the leading dispatch platforms trusted by taxi fleets worldwide. Our dispatch agents leverage iCabbi’s powerful rule‑based automation, zone management, and configurable logic to streamline bookings, automate assignments, and improve ETA accuracy. This enables smarter dispatch decisions that reduce idle time and improve service reliability.
24/7 Customer Support
Our team operates around the clock to handle dispatch queries, driver communication, and customer concerns, ensuring your taxi service remains responsive and professional at all hours.
Performance Monitoring & Feedback
We continuously monitor dispatch performance and collect passenger feedback to help you refine service quality and boost customer trust. With transparent reporting and actionable insights, you get both operational clarity and growth opportunities.
Why Choose Us for Taxi Dispatch Services?
At Extreme BPO, we blend operational expertise with cutting‑edge dispatch technology so your taxi business stays reliable, efficient, and scalable. Our dispatch professionals understand peak‑hour demand, driver coordination challenges, and the importance of punctual service for which we deliver results that matter.
Customised Dispatch Solutions tailored to your fleet size and service model.
Proficiency in iCabbi and Modern Dispatch Tools for smarter automation.
24/7 Availability to support bookings and customer interactions.
Cost‑Efficient Operations with optimised routes and reduced idle time.
Get free consultation
We’ll assess your unique needs, provide insights into how our BPO services can streamline your processes, and offer tailored solutions to help you achieve your goals. No obligation, just actionable advice to help your business thrive!
Our ICA-based Taxi Dispatch Service uses trained Inbound Call Agents to handle ride requests, assign drivers, and manage bookings in real time, ensuring every passenger is attended to promptly and professionally.
Taxi companies, ride-share services, private fleets, and shuttle providers looking to reduce missed calls, improve booking accuracy, and offer professional customer support benefit the most.
Customers call your taxi service, and our trained inbound agents receive the request, confirm details, assign the nearest driver, and provide updates — all in real time, improving operational efficiency.
Our ICAs are trained for fast response, polite and professional communication, accurate data entry, and real-time coordination, ensuring every booking is handled seamlessly.
We scale our agent team dynamically and use priority protocols to manage calls efficiently, ensuring that no booking request is missed, even during peak hours.
Yes! Our ICAs also handle inquiries, cancellations, route updates, and complaints, providing end-to-end support for passengers and fleet operators.
Absolutely, Our ICAs are experienced with industry-leading US dispatch platforms such as Curb, Arro, TaxiCaller, Limo Anywhere, iCabbi, and RidePilot, ensuring seamless integration with your existing software.
Clients benefit from faster response times, reduced missed calls, better customer satisfaction, higher booking accuracy, and more repeat customers.
Simply share your current call handling and booking process with us, and we’ll tailor our ICA dispatch solution to your operations for a seamless transition.